Returns and Refund Policy
If 15 calendar days after delivery have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept previously worn product as our products are intimate by nature and we maintain strict sanitation policies.
Additional non-returnable items:
- Tramps Digital Gift Cards
To complete your return, we require an email informing us about the issue and a confirmation of the order number or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your full refund minus shipping charges incurred by TRAMPS will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale and Liquidation items (if applicable)
Only regular priced items are refundable, unfortunately sale and liquation items cannot be refunded. They are eligible for exchanges or store credit. Exchanges are dependent on product availability in the same category [ i.e. Sale item for sale item or liquidation item for liquidation item]. If a replacement product cannot be found, we will issue store credit in the form of a Tramps Digital Gift Card.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 7005 Shoal Creek Blvd. Austin Texas US 78757.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 7005 Shoal Creek Blvd. Austin Texas US 78757
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.